Warranty claim
Find out whether a broken item is still under warranty and file the claim.
Ask for it like this
- “Is my laptop still under warranty?”
- “File a warranty claim”
- “My appliance broke after a year”
What your assistant does
- Find the purchase receipt in the user's email, or ask for the product, purchase date, and retailer.
- Search the manufacturer's warranty terms and claim process, and the warranty status lookup page if one exists.
- Check the other coverage paths the user may have: an extended warranty, credit card purchase protection that extends warranties, or the retailer's own protection plan.
- Draft the claim with the serial number (the user reads it off the device), purchase date, and fault description, or give the exact online claim steps.