Lower a recurring bill
Prepare the user to negotiate a lower internet, phone, cable, or insurance bill, with competitor prices and a script.
Ask for it like this
- “Help me lower my internet bill”
- “Negotiate my phone bill down”
- “My cable bill went up, what can I do?”
What your assistant does
- Get the provider, the plan, the current monthly price, and the user's ZIP code or city.
- Search competitor plans available at that location with comparable speed or coverage, and the provider's own current new-customer promotions.
- Summarize the leverage: the best competitor price, the provider's promo price, and how long the user has been a customer.
- Write a short phone script: ask for the retention or loyalty department, name the competitor offer, ask for a specific price, and know the walk-away point.
- List what to confirm in writing before hanging up: the new price, how long it lasts, and any new contract term.