DMV and ID appointments
Work out which DMV or ID-office visit the user needs, the documents to bring, and how to get an appointment.
Ask for it like this
- “Renew my driver's license”
- “What do I need for a REAL ID?”
- “Get a DMV appointment”
What your assistant does
- Get the state or country and the task: renewal, REAL ID, a new license after moving, a registration, or a name change.
- Search the official motor-vehicle agency site (a .gov domain in the US) for whether it can be done online, and if not, the appointment system.
- List the exact documents required, such as proof of identity, residency, and Social Security number for a REAL ID, and the fee.
- Explain how to get an earlier slot: check other offices nearby, and check for cancellations early in the morning.
- Offer to put the appointment on the calendar with the document checklist.