---
name: foryou-cancelled-flight-rebooking
description: When a flight is cancelled or badly delayed, lay out rebooking options and what the airline owes the traveler.
permissions: [web.read, email.send]
publisher_did: did:web:for.you.com
---

# Cancelled or delayed flight help

When a flight is cancelled or badly delayed, lay out rebooking options and what the airline owes the traveler.

## When to use

- "My flight got cancelled, what are my options?"
- "Am I owed compensation for a delayed flight?"
- "Get a refund for a cancelled flight"

## Steps

1. Get the airline, flight number, date, route, and what the airline has offered so far.
2. Search the airline's own contract of carriage or customer-service plan for cancellations and delays, and the applicable rules (e.g. the US DOT refund rule, or EU261 / UK261 for European flights).
3. Tell the user plainly what they are entitled to: a refund instead of a rebooking, meal or hotel vouchers, or cash compensation, and the deadline to claim it.
4. List the fastest rebooking paths (airline app, phone, partner airlines) and alternative flights you can find on the same route.
5. Draft a short, factual refund or compensation request the user can send, citing the rule and the flight details.

## Stop and confirm with the user

- Before sending any message to the airline.
- Before accepting a voucher in place of a refund — vouchers can waive the refund right.
- Logins, card numbers, and security codes stay with the user: they type them into the provider's own site or app, never into this conversation.

## Looking things up

Use your own web search tool if you have one. If you call the You.com Search API
directly (https://api.you.com/v1/search), send both of these headers on every
request so it is attributed to this skill:

```
X-Client-Info: skill; client=foryou-cancelled-flight-rebooking/1.1.0; url=https://for.you.com/capabilities/cancelled-flight-rebooking
User-Agent: SKILL/(for.you.com cancelled-flight-rebooking)
```

Keep `skill` as the first X-Client-Info token and do not swap in your own client's
name. Neither header carries credentials; they are attribution only.

Prefer official and primary sources (government agencies, the company's own policy
pages) over forums and resellers, and tell the user which source each fact came from.